Terms & Conditions

Article 1 – Definitions
For these terms and conditions:

– Additional agreement: An agreement in which the consumer acquires products, digital content or services in connection with a distance contract and these items, digital content and or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur.

– Consumer: The natural person who is not acting for purposes relating to his trade, business, craft or profession. 
Counterparty: The party which accepts the specific document regarding the general terms and conditions. Digitally or physically.

– Day: Each of the twenty-four-hour periods, reckoned from one midnight to the next, into which a week, month, or year is divided, and corresponding to a rotation of the earth on its axis.

– Digital content: Data produced and delivered in digital form.

– Distance contract: A contract concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, offering digital content and or services, up to and including the conclusion of the contract exclusively or jointly use one or more means of distance communication.

– Durable data carrier: Any tool, including the initial email, that enables the consumer or entrepreneur to store information, which is addressed to that person personally. In a way that consultation or use of it is tailored for which the information is intended; making the unaltered reproduction of the stored information possible.

– Entrepreneur (also can be read as a trader, which is, to be more precise, the participating designer or clothing brand): The natural person or legal entity, or any other form of enterprise that offers (access to) digital content, services and or products to consumers via http://www.stylesnipe.com.

– Perpetual agreement: An agreement for the regular supply of goods, services and or digital content during a specific period.

– Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.

– StyleSnipe: A start-up that facilitates an optimized online search platform on which entrepreneurs can offer and sell products, digital content and services to consumers.

– The technique for distance communication: Means that can be used for agreeing, without the consumer and entrepreneur having to be together in the same physical space at the same time.

– User: The person who uses the general terms and conditions in an agreement.

– Withdrawal period: The period within which the consumer may fulfill his right of withdrawal.

Article 2 – Contact information of the operator

– Company name: StyleSnipe, acting under the name of StyleSnipe

– Chamber of Commerce number: 80291376

– VAT number: NL861619080B01

– Email address: hello@stylesnipe.com

Article 3 – Applicability

These general terms and conditions apply to every endeavor made by the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will, before the remote agreement is concluded, indicate how the entrepreneur can view the general terms and conditions and that they will be sent to the consumer as soon as possible, free of charge at the consumer’s request.

If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is completed, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, before the conclusion of the contract, it will be indicated where the general terms and conditions can be viewed electronically and that the contract will be sent electronically or any other way, free of charge at the consumer’s request.

If, in addition to these general terms and conditions, specific product or service terms and conditions apply, the second and third articles shall apply mutatis mutandis, and the consumer may, in the event of conflicting terms and conditions, always invoke the applicable provision that is most favourable to him.

Article 4 – The entrepreneur’s offer

An offer from StyleSnipe has a limited period of validity. The duration of this offer will be agreed in advance between the entrepreneur and StyleSnipe.

The offer contains a complete and accurate description of the products, digital content and or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the entrepreneur. If the entrepreneur makes use of visual material, these are an accurate representation of the offered products, services and or digital content. Obvious mistakes or obvious errors in the offer are not binding for the entrepreneur.

Each offer contains specific information that clarifies what rights and obligations are attached to the acceptance of the offer for the entrepreneur.

At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information, in writing, digitally or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

a. the visiting address of the establishment of the entrepreneur to which the consumer can turn with complaints;

b. the conditions under which and how the consumer may accomplish the right of withdrawal or clear indication the excluded right of withdrawal;

c. the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;

d. the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite time;

In the case of an enduring transaction, the provision of the previous paragraph shall only apply to the first delivery.

Article 5 – The offer to the consumer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content and or services offered. The description shall be sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images or videos, these are an accurate representation of the products services, and digital content offered. Apparent mistakes or errors in the offer are not binding for StyleSnipe.

Each offer shall contain such information that it is clear to the consumer which rights and obligations are attached to acceptance of the offer.

Article 6 – The entrepreneur’s agreement

Subject to the provisions of article 4, the agreement is concluded when the entrepreneur accepts the offer made by StyleSnipe and meets the conditions set.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can, within the legal framework, inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If based on this investigation, the entrepreneur has reasonable grounds not to agree, he is entitled to refuse an order or request, or to attach special conditions to the order.

Article 7 – The consumer’s contract

The agreement is subject to the provisions in paragraph 4, established at the moment of acceptance, by the consumer of the entrepreneur’s product and compliant with the conditions set.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

Article 8 – Right of withdrawal concerning StyleSnipe

The consumer can only invoke his right of withdrawal against the entrepreneur from whom he purchased the product. StyleSnipe is exclusively an online platform that allows entrepreneurs to offer their products, services or digital content to consumers. The agreement that comes from this will remain between the entrepreneur and the consumer. StyleSnipe is not part of the agreement that is made between the entrepreneur and the consumer. All rights and obligations arising from the right of withdrawal can only be invoked against the entrepreneur.

Article 9 – General right of withdrawal

For products:

The consumer can dissolve an agreement concerning the purchase of a product during a reflection period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the cause of withdrawal but can not oblige the consumer to state his or her reason(s).

The cooling-off period referred to in paragraph 1 shall begin on the day after the consumer, or a third party indicated in advance by the consumer, has received the product, or:

a. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the final product. The entrepreneur may provide he has informed the consumer about this before the ordering process, refuse an order of multiple products with a different delivery time;

b. if the delivery of a product consists of several consignments or parts: the day on which the consumer, or a third party designated by him, received the last consignment or part;

c. in the case of contracts for the regular delivery of products over a given period: the day on which the consumer, or a third party designated by him, receives the first product.

In the case of services and digital content which is not supplied on a tangible medium:

The consumer may terminate a service contract and a contract for the supply of digital content which is not supplied on a tangible medium for a minimum period of 14 days without giving reasons. The entrepreneur may ask the consumer for a reason for the withdrawal but does not oblige the consumer to state his reason(s).

Extended cooling-off period for products, services and digital content not supplied on a tangible medium in the event of failure to inform about the right of withdrawal:

– If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period will consequently expires twelve months after the end of the original cooling-off period determined by the previous paragraphs of this article.

– If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the starting date of the original cooling-off period, the cooling-off period will consequently expire 14 days after the day on which the consumer has received this information.

Article 10 – The consumer’s obligations during the cooling-off period

During the reflection period, the consumer will handle the product and its packaging carefully. He or she will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a shop.

The consumer shall only be liable for any reduction in the product’s value resulting from a handling of the work which goes beyond what is permitted in article 10, paragraph 1’.

The consumer is not liable for the reduction in the value of the product if the entrepreneur has not provided legally required information about the withdrawal. Preferably before or after the contract.

Article 11 – Accomplishing the consumer’s right of withdrawal and associated costs

If the consumer makes use of his right of withdrawal, he must report this within the reflection period by sending an email to hello@stylesnipe.com concerning the retreat. If this is not possible, the entrepreneur must be contacted in another unambiguous way.

Within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product, or hand it over to (an authorized representative of) the entrepreneur. This process is not necessary if the entrepreneur has offered to collect the product himself. The consumer has, in any case, observed the return period if he returns the product before the reflection period has expired.

The consumer returns the product with all delivered accessories, if reasonably possible, in original condition and packaging, and accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and burden of proof for a correct and on-time accomplishment remains with the consumer concerning the right of withdrawal.

The consumer shall bear the direct costs of returning the product. If the entrepreneur has not reported that the consumer has to pay these costs or if the entrepreneur indicates to take the costs himself, the consumer does not have to bear the costs of returning the product.

Article 12 – The entrepreneur’s obligations in case of withdrawal

If the entrepreneur allows the consumer to revoke electronically, he will send a confirmation of receipt without delay after receipt of this notification.

The entrepreneur does not reimburse payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product. Unless the entrepreneur offers to collect the product himself, he may wait until he has received the product or until the consumer demonstrates that he has returned the product, whichever time is earlier.

Unless the consumer agrees with another method, the entrepreneur uses the same payment method that the consumer has used for the refund. The reimbursement is free of charge for the consumer.

Suppose the consumer has chosen a more expensive method of delivery than the cheapest standard delivery. In that case, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 13 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal. Only if the entrepreneur has clearly stated this in the offer, right before the conclusion of the agreement:

Products or services of which the price is linked to fluctuations in the financial market that are beyond the entrepreneur’s control and which may occur within the revocation period.

Service contracts, after full performance of the service, but only if:

a. the execution has started with the express prior consent of the consumer; and

b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully executed the contract;

Service contracts for the provision of accommodation where the agreement provides for a specific date or period of performance other than for residential purposes, carriage of goods, car rental services, and catering;

Leisure contracts, if the agreement provides for a specific date or period of performance;

Products made to consumer specifications, which are not prefabricated, and which are made based on an individual choice or decision of the consumer, or which are intended for a specific person;

Products that spoil quickly or have a limited shelf-life;

Sealed products which for reasons of health protection or hygiene are not suitable for return and whose seal has been broken after delivery;

Products which, due to their nature, have been irrevocably mixed with other products after delivery; The supply of digital content other than on a tangible medium, but only if:

a. the execution has started with the express prior consent of the consumer; and

b. the consumer has declared that he thereby loses his right of withdrawal.

Article 14 – The price

The entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and on which the entrepreneur has no influence, with variable costs. The entrepreneur retains the right to change the price at any time.

During the period of validity stated in the offer, the prices of the products and or services offered will not be increased, except for price changes due to changes in VAT rates. It only applies to VAT rates.

Price increases within three months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the right to terminate the contract from the day on which the price increase takes effect. The prices mentioned in the offer of products or services are inclusive of VAT.

Article 15 – Fulfilment of agreement and additional guarantee

The entrepreneur guarantees that the products or services meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability or usability, and the legal provisions or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than regular use.

An extra guarantee provided by the entrepreneur, his supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement if the entrepreneur has failed to fulfill his part of the agreement.

By extra guarantee is meant any commitment of the entrepreneur, his supplier, importer, or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to in case he has failed in the fulfillment of his part of the contract.

Article 16 – Delivery and performance

The entrepreneur will take the best of its abilities in receiving and executing orders for products and in assessing requests for the provision of services. The entrepreneur assumes all liability concerning the delivery process of the products offered by him.

The place of delivery is the address that the consumer has given to the entrepreneur. Taking into account article 4 of the general terms and conditions, the entrepreneur shall execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has agreed between both parties. If the delivery is delayed, or if an order cannot be carried out or can only be carried out partially, the consumer will be informed of this within 30 days after he has placed the order.

After dissolution following the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.

From the moment of delivery to the consumer or a representative appointed in advance and announced to the entrepreneur, the risk of damage and loss of products rests with the entrepreneur unless this is explicitly agreed upon differently.

Article 17 – Warranties and limitation of liability StyleSnipe

Regarding the items purchased via http://www.stylesnipe.com: The products offered are not produced, stored or inspected by StyleSnipe. StyleSnipe solely facilitates the online platform location; the items on the StyleSnipe platform are made and placed by and are sold directly by independent sellers, and StyleSnipe cannot and will not guarantee their quality, safety or legality. Therefore, the consumer must drop all legal claims relating to an item purchased made directly to the item’s seller. Additionally, it indemnifies and holds StyleSnipe harmless from and against all claims relating to items sold through services, including defective items, misrepresentation by the sellers causing mental or physical harm (such as liability claims).

Content that you view: When using StyleSnipe’s services, you may come across material that you find offensive or inappropriate. StyleSnipe is not responsible for content posted by users; neither responsible for the accuracy, copyright compliance, legality or decency of any content posted by users and accessed by you through the services. It indemnifies StyleSnip from any liability concerning such content.

External services: StyleSnipe’s services may contain links to websites or external services that do not belong to StyleSnipe and over which StyleSnipe has no control (e.g. links to Facebook, Twitter, and Pinterest). Therefore, you may also need a third-party product or service to use certain parts of our services. If you use these external services, you do so at your own risk. The third-party may require you to accept his or her terms of use. StyleSnipe is not a party to these agreements; they are solely between you and the third party in question.

Article 18 – Duration transactions: duration, termination, and renewal

Denunciation:

The consumer may terminate an open-ended contract for the regular supply of products or services at any time, subject to the agreed termination rules and a notice of up to one month.

The consumer may terminate a fixed-term contract for the regular supply of products or services at any time at the end of the fixed-term, subject to agreed termination rules and a maximum notice period of one month.

The consumer may conclude the contracts referred to in the previous paragraphs:

• Cancel at any time and not be limited to cancellation at a specific time or in a particular period;

• At least denounce them in the same way as they were entered into by him;

• Always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension:

A fixed-term contract for the regular supply of products or services may not be tacitly extended or renewed for a fixed period.

For the regular delivery of products or services may only be tacitly renewed for an indefinite period via a fixed-term contract if the consumer may terminate the agreement at any time by giving not more than one month’s notice. 

Expensive:

If a contract has a duration of more than one year, after one year the consumer may terminate the agreement at any time with a notice of up to one month, unless the reasonableness and fairness dictate otherwise.

Article 19 – Payment

StyleSnipe uses Mollie Connect as a third-party payment system for reliable automated transaction processing. Entrepreneurs are responsible for their accounting and payments. Additionally, the transaction processing can rely on margins on solely successful transactions. However, additional charges are outside the agreement between StyleSnipe and the entrepreneur, thus bound to Mollie’s Terms and Agreements. Also, returns and refunds pass through Mollie and do not rely on StyleSnipe. Finally, although Mollie guarantees safe data procession and is compliant with several regulations, StyleSnipe gives no guarantee or accepts any liability about their services’ content, use, and accessibility.

Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid directly from the start of the cooling-off period or, in the absence of a cooling-off period, within 24 hours of the conclusion of the agreement. In the case of a service agreement, the cooling-off period shall commence on the day after receiving a confirmation of the contract. 

The consumer must report any inaccuracies in the payment details provided or stated to the entrepreneur without delay.

In any case of the consumer not meeting his payment obligation(s) on time, the consumer shall owe the statutory interest on the amount still due after he has been notified of the late payment by the proprietor and the proprietor has granted the consumer 14 days to meet his payment obligations still after payment has not been made within these 14 days. The proprietor shall be entitled to charge any extrajudicial collection costs he has incurred. These collection costs amount to a maximum of 15% over outstanding amounts up to € 2,500, =; 10% over the next € 2,500, = and 5% over the next € 5,000, = with a minimum of € 40, =. The entrepreneur can deviate from the amounts and percentages mentioned for the consumer’s benefit.

Article 20 – Complaints mechanism

Complaints can be reported via the email address: hello@stylesnipe.com. Complaints about the accomplishment of the agreement must be submitted to the entrepreneur entirely and clearly described within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 21 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer. The consumer must give the entrepreneur at least eight weeks to solve the complaint in mutual consultation.

Article 21 – Additional or different fees

Additional provisions or provisions deviating from the terms and conditions may not be to the consumer’s detriment and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.

Article 22 – Amendment to StyleSnipe’s terms and conditions

StyleSnipe will not change these general terms and conditions thoroughly other than in consultation with the entrepreneurs and consumers. Oral modifications are prohibited, and any amendments need to be made in writing after being signed by the parties concerned.

Amendments to these terms and conditions shall only take effect after they have been published appropriately, on the understanding that, in the event of applicable modifications during the time of an offer, the provision most favourable to the consumer shall prevail.